UX Strategist
DIRECTV
New York
DIRECTV (NASDAQ: DTV) is one of the world's leading providers of
digital television entertainment services delivering a premium video
experience through state-of-the-art technology, unmatched programming
and industry leading customer service to more than 30 million customers
in the U.S. and Latin America. In the U.S., DIRECTV offers its 19.4
million customers access to more than 170 HD channels and Dolby-Digital®
5.1 theater-quality sound, access to exclusive sports programming such
as NFL SUNDAY TICKET™, Emmy- award winning technology and higher
customer satisfaction than the leading cable companies for eleven years
running. DIRECTV Latin America, through its subsidiaries and affiliated
companies in Brazil, Mexico, Argentina, Venezuela, Colombia, and other
Latin American countries, leads the pay-TV category in technology,
programming and service, delivering an unrivaled digital television
experience to more than 10.6 million customers. DIRECTV sports and
entertainment properties include three Regional Sports Networks
(Northwest, Rocky Mountain and Pittsburgh) as well as a 60 percent
interest in Game Show Network. For the most up-to-date information on
DIRECTV, please visit www.directv.com.
The Digital Media Group is responsible for end-to-end Product
Development, UX/UI Design and Content Strategy across all DIRECTV
digital platforms.
The User Experience Strategist is responsible for managing,
developing, and enhancing digital Entertainment, Acquisition and
Self-Care products, applications and services across all DIRECTV digital
platforms, mobile, and 3rd party devices. The UX Strategist
will contribute to the development and design strategy on a variety of
projects in a highly collaborative, fast-paced environment. The UX
Strategist will constantly strive to enhance and innovate the digital
portfolio of DIRECTV.
Responsibilities will include:
- Support the full product development lifecycle from the point of initiation, through discovery, requirements definition, design, user research, development, launch and refinement.
- Drive a product roadmap and accompanying feature sets.
- Partner with UI/UX design teams to create strategic solutions that balance user and business objectives.
- Drive continuous improvement across digital products and services through the interpretation of user experience research.
- Executive level reporting and management of development status, issues, and escalations.
- Reach across the enterprise to build relationships and consensus that help the product and UX design effort succeed.
- Collaborate with internal and external stakeholders including Product Owners, UX/UI design teams, Content Strategists, Creative Directors, Project Managers and development teams.
Qualifications:
- 5 years experience in product design, user experience, and/or product management with an online technology or entertainment company.
- Ability to work in fast paced, high-tech, rapidly growing and exciting environment.
- Ability to grasp complex concepts and systems quickly, and express them in simple ways.
- Experience in developing effective and impactful deliverables including (but not limited to) requirements documents, use cases, sitemaps, content inventories, flow diagrams, taxonomy.
- Excellent verbal/written communication and presentation skills including the ability to provide guidance to highly technical professionals and executive management.
