SharePoint 2010 User Support/Documentation Analyst, UNICEF – NY
UNICEF is currently undertaking a large scale migration and redevelopment of
its knowledge management solutions into Microsoft technologies. We currently
require a Jr. SharePoint 2010 User Support Analyst to assist with SharePoint
2010 adoption globally within UNICEF.
This position will be based at UNICEF’s New York Headquarters. You will report to a section manager and work within a team dedicated to this new initiative at UNICEF.
The SharePoint User Support Analyst should possess a broad knowledge of Microsoft SharePoint 2010 integrated solutions and also be capable of producing end user training materials.
Qualifications and Experience:
How to Apply:
Interested applicants are requested to submit their applications along with a cover letter and C.V. to isspost@unicef.org no later than 4 September 2013. Only short listed candidates will be contacted.
The candidate must be authorized to work in the U.S.
The Organization does not sponsor for the H1 Visa.
This position will be based at UNICEF’s New York Headquarters. You will report to a section manager and work within a team dedicated to this new initiative at UNICEF.
The SharePoint User Support Analyst should possess a broad knowledge of Microsoft SharePoint 2010 integrated solutions and also be capable of producing end user training materials.
Qualifications and Experience:
- University degree, preferably in technical, education, communications, or literature fields.
- 1 – 2+ years of experience supporting web based technologies, preferably SharePoint 2010.
- 1 – 2+ years experience developing end user training materials and/or training curriculum for web based applications.
- 1 year experience providing technical end user support.
- Good understanding of and ability to work with core SharePoint features i.e. document libraries, lists, webparts, workflows, metadata, taxonomy, search, site settings and configuration, user administration.
- Experience troubleshooting and/or supporting Microsoft SharePoint 2010.
- Passionate about learning new technology and able to learn quickly.
- Think flexibly, independently and strategically to resolve client issues, often interacting with other support or client teams.
- Candidate must be self-motivated, demonstrate very strong initiative, and be able to prioritize and self-direct work.
- Ability to successfully manage the overall process of incident resolution from initial call through resolution.
- Ability to follow-up on escalated issues to ensure timely resolution.
- Ability to document incidents and resolutions completely.
- Strong troubleshooting and overall problem solving skills.
- Ability to be a self-starter and to work with minimum supervision.
- Experienced in a multi-cultural and gender sensitive work environment.
- Excellent communication skills, written and verbal.
- Strong interpersonal skills.
- Ability to work with a team as well as independently.
How to Apply:
Interested applicants are requested to submit their applications along with a cover letter and C.V. to isspost@unicef.org no later than 4 September 2013. Only short listed candidates will be contacted.
The candidate must be authorized to work in the U.S.
The Organization does not sponsor for the H1 Visa.
